the hardware requirements of an AS Club installation?
AS Club can be installed on any computer
running a desktop version of the Microsoft Windows operating system beginning with Windows
XP/2000, provided its display allows a minimal screen resolution
of 1024 x 768 pixels. This is also the recommended resolution at
which the AS Club-window fills the screen completely.
The initial installation requires ~ 40MB of storage space.
There are no performance issues with installations consisting
of up to 5,000 member accounts.
AS Club has been tested and will cope with well in excess of 15,000
accounts on any modern personal computer. As long as month end processing and extensive print runs
finish within a reasonable length of time, you won't perceive a problem.
This is because the interactive work which typically deals with only one account at
a time is hardly influenced by the total number of member accounts.
For very large databases, increasingly powerful hardware should be
chosen. In this context it is not so much the speed or size of your hard
disk that matters, but rather the amount of memory (RAM) and processor speed. The latter has the
most significant impact on print rendering (processing data before
sending it to the printer) and to a somewhat lesser extent on month-end
processing. Increasing the number of processor cores on the other hand
CPU's) will have little to no impact. AS Club does runs a number of
parallel threads in addition to the main GUI thread, but never more than one at
the same time.
Optional features of AS Club may require the installation of additional hardware,
- a printer for report and statement printing
- a PVC card printer for producing professional ID cards
- an internet connection for bidirectional HTTP and FTP transfers (both are
- one or more external backup devices such as HDD, SSD, NAS, thumb drive,
- a web camera for snapping member's pictures and scanning ID card barcodes
- a flatbed scanner if you want to import/digitize passport photographs
||How do I install AS Club?
You need to obtain a copy of the setup program by clicking on this link:
Your web browser will ask you where to store the
setup file; point it to your desktop.
(+/- 28 MB) has finished, the AS Club setup-icon will appear on
desktop. Double-click it to start the installation.
An old-fashioned installation from CD is still an option. Email us your address
and we'll send you one. The principle is the same: locate file
the disk and launch it via double-click.
||Our computer runs on
Windows Vista / Windows XP / 7 / 8/10 - is that ok?
Sure it is,
AS Club has been tested on all Windows systems beginning with XP and should run without problems.
AS Club does not require administrator privileges to run, any User or Guest
account will suffice.
You can install it on 32-bit or
64-bit Windows versions.
||Can AS Club run in network
AS Club can be installed on multiple computers of various descriptions that run
one of Microsoft Windows operating systems. Each of these AS Club copies
access a local copy of the club's database with all the member and accounting
information. Keeping the local copies of the database up to date is achieved by
synchronizing them with the online master copy (stored on the Austrosoft web
launching AS Club: "Cannot find engine configuration file"
As is often the case with software problems, there can be
more than one reason why they occur.
Older versions of AS Club stored the database configuration file in a folder
that became later a Windows protected folder (C:\Program Files (x86)\Common
Later versions of AS Club store the CFG-file within the AS Club folder
structure which should make this particular error impossible.
||Can I run AS Club on my Windows 10
AS Club is fully compatible with Windows 10, a 'clean'
(virgin) installation of AS Club under Windows 10 follows the common routine.
However, if you are upgrading an operating system with an existing AS Club
installation, for example from Windows 7 to Windows 10, we recommend that you
perform a full
installation of AS Club thereafter (after backing up your database, either
locally, online or both). Relying on the automated AS Club updates may not
suffice in this situation as file access errors have been reported, caused by stricter Windows 10 access privileges.
||How do multi-user setups work?
The multi-user model allows several computers to operate on distinct local copies of the
member-database; a single 'master'-copy is stored online. From time to
time users 'synchronize' local and online copies.
Set up a client by running the AS Club
installation. After entering the long and short
club name on the Club Identity page click Retrieve on page
MAINTENANCE > Database > Administration to download the latest copy of the
database and start synchronization with the online
||Fees can be preset to zero, what for?
This question relates to the scheduled posting
of debits, controlled by settings on the MAINTENANCE Memberships
& Facilities pages. An example:
If set up this way, a subscriber will pay nothing when subscribed to a
"Parking" will only allow quarterly and monthly subscriptions
- the facility will cost 20/month, longer term (quarterly) it will be
The main purpose of no-charge entries is to maintain a record of
subscribers in order for them to show up on reports. For instance,
printing a member report (page PROCESSING Reports Members),
with the filter option set to "Newsletter" will produce a
listing of monthly newsletter recipients, even if newsletters may be
received free of charge.
Only fields with a tick-mark will be selectable on the Members
||Display: small print hard
The smallest font size AS Club
uses is 7 point, depicted on the screenshots below. If small text on your
monitor resembles that on the left picture, you may want to check whether the Windows ClearType
option has been enabled on your system (normally a Windows default).
The screenshots below show the ClearType improvement:
If you are still running Windows XP, AS Club attempts to turn on ClearType
permanently and system-wide. Later versions of Windows activate ClearType
||Visitor accounts, how do
Visitors is a membership category
that suits ad-hoc callers, visitors, and guests.
A daily billing cycle substitutes for the longer-term billing cycles.
Start Date can be any day of the month instead of just the first day
and marks the day of arrival. It can be moved freely back and forth until the
visitor checks out.
All other program functions remain unchanged.
||Club Account, Sub-Account,
Members make contributions to a club's finances. The payments members make
are accounted for in the global club-account, the moneys themselves
would most likely end up in a bank account.
Members are however not paying directly into the big pot, the
funds are rather collected
via club sub-accounts to make accounting transparent. Each
membership type, for instance, will have its own sub-account, that way
it's easy to see how much members of each category are contributing. Likewise, any other chargeable service the club offers
(AS Club knows them as facilities) has a club sub-account attached to it which
collects money on behalf of the global club-account.
On the other hand, members need to know where they stand. To bring order
into the system,
AS Club maintains member-accounts, one for each member. The way
AS Club sees it, each member account is connected to one or more of the
club sub-accounts, and each connection quantifies: how much is to be charged, how often,
starting when, ending when? Once this has been established, AS Club applies the
necessary charges automatically.
||Why can't I post debits to
You can, and there is a description of it on the Help-page Maintenance
Database Memberships (and also on the neighbouring Facilities
page). The feature is called One-Off charges. To activate it, do the
1. go to the sub-account in question, e.g. "Ordinary Boating Member",
the cursor points to the field you need to activate
2. click to create a tick-mark and preset the field to any amount you like.
Click Commit to make the change permanent
3. Switch to the Members Edit page: under Membership
categories a new square yellow button has been created (hovering the mouse
cursor over it shows the preset amount).
4. Clicking this button assembles a debit transaction which can then be posted
from the ACCOUNTING Debiting and Crediting page. Before committing
it, you may change amount and/or reference.
Steps 1 and 2 of this procedure applied to the Maintenance Database
Facilities page create the same buttons for Facility sub-accounts, which
can be used in the same way.
||How do I switch to a sub
You create a sub-account by opening it on one of 3 pages (see also question 3.1
MAINTENANCE Database Memberships
MAINTENANCE Database Facilities
MAINTENANCE Database Transactions
Which page you choose depends on the type of sub-account you require. The
"Tutorial" has more on the differences between sub-accounts.
Once sub-accounts have been opened, they appear automatically on the relevant
pages. In that sense, you cannot or need not 'switch' to them. For
instance, on the MEMBERS Edit page you'll find the Membership
and Facility sub-accounts you have opened so far. Here you switch sub-accounts
by clicking on the sub-account you want to use. Example: sub-account Junior
Membership and Facility sub-accounts enable automated debiting. You select a
Start Date and a payment interval, and AS Club will debit the member account
with the chosen amount, at the chosen intervals, beginning on Start Date.
Transaction sub-accounts appear on the ACCOUNTING Debiting and Crediting
The answer is therefore that you rather switch member accounts (by
selecting account numbers from the navigation panel on the left). For
each member account you then have access to all sub-accounts (on the
Please drop us a line if you wish to be more specific about your question.
||How do I set up my own
This is not hard but it may be somewhat time consuming, depending on how many
member accounts you need to open (please contact us if
your member records are already in some computer-readable format, we may
be able to help with the conversion).
Generally, begin by deleting the currently active database from the Administration
page (click MAINTENANCE Database Administration)
Scroll to the bottom of the page and click the red 'Restart' button. The
entire database will be cleared of all user data.
Then switch to the MAINTENANCE Database Club Identity page and enter
your club's particulars.
Next declare the sub-accounts your club will be utilizing:
Proceed to the Memberships page and
define the membership types your club provides (remember to hit the F1-key if in need of help).
Items on the Facilities page result in sub-accounts
just as Memberships. The difference? While only one membership
can be (must be) active at a time, no such restriction applies to
Important to note is that both sub-account types support automated,
scheduled debiting at 1/3/6/12 months intervals (disregarding the
One-Off feature at the moment).
For sub-accounts requiring manual posting of
debits/credits at random intervals use the Transactions
Create, edit or delete personal titles on the Titles page.
Having set up the club sub-accounts, proceed to the Members Edit page
and begin to open member accounts, clicking the "New" button
once per account. An account comes into existence the moment you click
"Commit", provided no error is reported.
To correct errors, make the necessary changes, then click
"Commit" again. You can change anything, except the account
||How do I delete member accounts?
Deleting member accounts is straight forward provided
they show only the opening balance and no other account movements - in other
words, they have not been activated yet.
A) If this is the case, do the following:
1. Switch to page PROCESSING > Statistics > Overview
2. Click button Process
3. A table opens up showing all member accounts that may potentially be
click the red Delete button for each
account you want removed
B) The first movement on a member account activates it and it can then no
longer be deleted. However, provided an account is fully settled and shows a
null-balance, it can be 'archived', i.e. removed from the active portion of the
database. To archive an account, take the following steps:
1. Switch to page ACCOUNTING > Accounts Archive
2. You will see two nav panels, select the desired account from the left
3. Click Suspend
4. The account will be moved from the left to the right nav panel
Should you need to re-activate the account later on, you can do so by clicking
the Reopen button after selecting the account from the right nav
||I want to use the AS Club
email dispatcher. What do I need?
By default, AS Club is set up to dispatch email (and SMS) through the
Austrosoft SMTP server. You may wish to utilize another email server for email
dispatches though, preferably the one your Internet Service Provider (ISP) has
allocated to your email account. If your club has a website, it will often be
best to route email through the SMTP server assigned to your website, as ISP's
frequently impose limits on the number of emails they will handle at any
To assign an SMTP
server click the 'Setup Email Service' button on the Email page
(click PROCESSING Email). You can either enter your own email settings
or use one of the alternative "factory presets".
Please note that many email providers will only let you use their SMTP server
(for outbound mail) if your sender address (the "From"-address) is registered
with them. For instance, you can only use the Yahoo SMTP server (e.g.
plus.smtp.mail.yahoo.com) if you have entered a Yahoo email address on page
MAINTENANCE > Club Identity.
||How long will it take to
send out a batch of monthly statements through email?
The time taken to send out one statement depends
mainly on two factors: the data volume per statement and your Internet
connection, i.e. its speed and quality. As statements of account
are not identical and have to be sent out individually, their number is a multiplier.
The file size per AS Club-produced statement rendered to email (HTML) could be
around 15 KB
Speed and quality of your Internet connection combine in the
'throughput'-figure, measured in bits (or bytes) per second. In most
cases the throughput when sending from your computer ('uploading') will
be significantly lower than when receiving ('downloading'), often
by a factor of 3 to 5, sometimes even higher.
The new multi-threaded AS Club email dispatcher should be able to keep
your transmission running at full line speed. If your upload speed is 100
KByte/sec, ~ 7 statements/sec will be sent out.
The second option sends identical copies of a document as
'blind carbon copies' (BCC), resulting in only one message being dispatched to
the email server which passes it on to all recipients. This mode is triggered when you select 'Bulk Email (+
opt. Attachments)' from the combo box on the PROCESSING Output Email
page. In this case, the optional "zipping" of attachments is recommended as
it can help to overcome the multitude of spam filters that are nowadays scanning
||What kind of support can I
expect as licensed user?
AS Club is being offered internationally, which makes personal support on
site all but impossible,
especially given the affordable price point of the product.
Given the nature of problems computer users can face, it is
sometimes more effective for issues to be resolved via email
rather than over the phone, but users are free to choose their means of
communication. There is no restriction on the number of enquiries a user
The on-line support system serves to deliver new program versions and
updated files automatically. This happens in the background, AS Club remains
fully functional during downloads and no user action is required.
A special feature of AS Club is a single-click database submission
system. This is a big boon should Austrosoft ever require the actual
user database for diagnostic purposes: data compression is applied to
the database to reduce its volume (it will generally be brought down to
around 10% of its original size), the data contained is encrypted to make it indecipherable
to third parties und the resulting password-protected
"zip-archive" is automatically transmitted as an email
attachment to Austrosoft, where proper testing and diagnosis can take
In case of such an emergency, you only need to:
1. connect to the Internet,
2. select PROCESSING Output Email,
3. select AS Club Database => Austrosoft from the combo box,
4. enter a brief description of the problem
5. execute by clicking 'Send'
We will get back to you after receiving your message.
||What are the AS Club charges
and how are they calculated?
||For licensing details, please visit the
appropriate country page:
· New Zealand
· South Africa
· United Kingdom
· United States